Roadside assistance & towing
Emergency search, decided in under a minute, almost entirely on a phone.
Nobody comparison-shops a tow truck. The customer is standing on a shoulder, they open Google, and they call one of the first three results. Everything about the marketing follows from that.
How we approach it- Device
- Overwhelmingly mobile, often on cellular data
- Decision window
- Under two minutes from search to call
- Where the click goes
- The map pack, not the organic results